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02-15. About Two-Factor Authentication (Login Verification Code)

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To enhance security, Travel CUBE requires identity verification using a "Verification Code" sent to your device, in addition to your ID and password.

Please follow the steps below to complete your login.

① Receiving the Code via SMS (Short Message Service)

  1. Enter your ID and password, check the Terms of Use, and click 'Send'. A verification SMS will be sent to your registered mobile number.

    *If your registered phone number is a landline or any other number that cannot receive SMS, please switch to "Email Authentication." For details, please check "02-17. Unable to receive verification code because the registered phone number is a landline."

English login screen of TRAVEL CUBE. A pop-up titled 'Send verify code' is displayed in the center. It informs the user that a verification code will be sent to their registered contact information (SMS ending in 712) and notes that standard message and data rates may apply. Below the text, it asks users to read and agree to the 'Terms of Use' and 'Privacy Policy'. At the bottom, an active blue 'Send' button and a 'Back' link are provided.

 

 

　　2.Enter the 6-digit number provided in the SMS into the Travel CUBE login screen.

English login screen of TRAVEL CUBE, Enter The One-Time Password page. At the top, a message reads 'A 6-digit code has been sent to' followed by a phone number, with six input boxes below it. In the center, the 'Resend Code' button is currently grayed out (disabled). Below it, a 'Use Mail Address to Verify' link and a help link reading 'If you do not receive the One-Time Password, please click here.' are provided.

 

② Receiving the Code via Email

If you do not receive the SMS or do not have a mobile phone number, please use email authentication.

  1. Click "Use mail Address to Verify" on the screen.

　English login screen of TRAVEL CUBE, Enter The One-Time Password page. At the top, a message states that a 6-digit code has been sent to a phone number ending in 712, with six input boxes below it. In the center, the 'Resend Code' button is grayed out, and the link directly below it, 'Use Mail Address to Verify', is highlighted with a red rectangular border. A help link is provided further below.

　   2.A 6-digit verification code will be sent to your registered email address. Enter this code to proceed.

　　＜Sample Image of the Email＞

A notification message for a verification code in English. The text reads 'We have issued you a verification code. Please enter this code to finish logging in.', followed by 'Verification code'. It also states that the code will expire in 5 minutes, requests the user to ask for a new one if it expires, and notes that the email was sent from a send-only address.

 

③ If the Code Does Not Arrive or Authentication Fails

If you cannot find your verification code, please check the following items in order:

Check Item Solution
In case the registered phone number is a landline

If your registered phone number is a landline or any other number that cannot receive SMS, please follow the steps below to switch to "Email Authentication."

【Login & Authentication Steps】
1. Go to the Travel CUBE login page and log in with your ID and password.
2. Once the verification screen appears, click the "Send" button.
3. On the next screen, wait for 15 seconds. Once the "Use Mail Address to Verify" text link becomes active, click on it.
4. A verification code will be sent to your registered email address. Enter the code to complete the login process.

*If you wish to use SMS authentication in the future, please log in and change your registered phone number to a mobile phone number via your My Page.
Connection Status Ensure you are not in an area with weak signal or in Airplane Mode.
Spam Settings For email, check your spam/junk folder and ensure that the domain @tabicube.com is not blocked.
Expiration Codes are valid for 5 minutes. If the time has expired, click the "Resend" button.
Changed Info If you cannot use your old device/address due to a model change, identity verification is required. Please contact our support desk below.
Phone Number Ensure your phone number starts with a "0". If the leading zero is missing, please re-enter it.

If your email address or phone number is unregistered or unknown, you will not be able to complete the authentication. In this case, please create a new account.

 

■ If the Issue Persists

Please contact us using the inquiry form.

For inquiries other than two-factor authentication, please refer to "01-10．If the FAQ doesn't resolve my problem, what are my options？". (Please note that it may take some time to receive a response.)

 

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